Only photos will be downloaded in the group album download. Otherwise, videos can be downloaded individually since they are much larger files.


To find all the videos in your album, you can use the sort feature on the left hand side to "Sort by Videos."


To download a videos:
1) Go to view.eversnappro.com from your laptop or a desktop computer and login to your account
2) Click on the album you want to download the video from and click on the video thumbnail you want to download.
3) On the right hand side, you'll see the option to download in high quality. Click this and it will download the video to your computer.


4) You can also right click on the video and click "Save Video As"

If it doesn't work, please make sure you have the latest Chrome browser (Download Chrome here)